Refund policy

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Return & Refund Policy

At Superflor, we are committed to delivering fresh, beautiful flowers to our customers. Due to the perishable nature of our products, please read our return and refund policy carefully.

Fresh Flowers Due to the perishable nature of fresh flowers, we are unable to accept returns. However, if your order arrives damaged, wilted, or significantly different from what was described, please contact us within 24 hours of delivery with photos of the product. We will offer a replacement or full refund at our discretion.

Dried & Preserved Flowers Dried and preserved flower arrangements may be returned within 14 days of delivery, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer.

Gift Boxes Gift boxes may be returned within 14 days if unopened and in original condition.

Cancellations Orders may be cancelled free of charge up to 24 hours before the scheduled delivery date. To cancel an order, please log in to your customer account at https://superflor.store/account and submit a cancellation request, or contact us directly.

How to Request a Return or Refund To initiate a return or refund request, please log in to your customer account at https://superflor.store/account and navigate to the Returns & Cancellations section.

Contact Us If you have any questions, please contact us at: info@superflor.store